New Delhi: AirHelp Inc. has released its ‘The 2024 AirHelp Score’ report which gives an annual analysis of the best and worst performing airlines across the world. It ranked the airlines on the basis of their performance, customer reviews on arrival and departure (timings), and feedback on service, food, and comfort.
The 2024 AirHelp Score report was made by doing a comprehensive study on customer experience, operational efficiency, and feedback. The rankings data is from January to October. AirHelp CEO Tomasz Pawliszyn said the rankings report is to “encourage airlines to continuously listen to passenger feedback.”
IndiGo, India’s largest airline by market share, ranked at No 103. The low cost airline was ranked poorly due to underwhelming performance in customer satisfaction and flight disruption complaints.
Sky Express was ranked 100. Followed by Air Mauritius, Tarom, IndiGo, Pegasus Airlines, El Al Israel Airlines, Bulgaria Air, Nouvelair, Buzz and Tunisair.
According to AirHelp Inc., Brussels Airlines was ranked as the number 1 airline in the world. Qatar Airways secured the second spot which had dominated the rankings since 2018. The top 10 global airlines are:
Brussels Airlines
Qatar Airways
United Airlines
American Airlines
Play (Iceland)
Austrian Airlines
LOT Polish Airlines
Air Arabia
Widerøe
Air Serbia
Despite facing operational disruptions, American Airlines and United Airlines continued with their good performance globally and were ranked third and fourth respectively. Delta Air Lines, which faced a major outage in July, dropped to No 17, as their was a reduction in its claims processing score. Canadian carrier Air Transat made its debut on the list by ranking at No. 36.
AirHelp’s 2024 AirHelp Score report ranks global airlines based on customer reviews, operational efficiency, and on-time performance. Brussels Airlines topped the list, while Tunisair came in last. IndiGo, India’s largest airline, ranked 103rd due to customer satisfaction and flight disruption issues. Biz News Business News – Personal Finance News, Share Market News, BSE/NSE News, Stock Exchange News Today
