Kuwait: Indian passengers flying from Mumbai to Manchester faced a 13-hour ordeal at Kuwait Airport after their Gulf Air flight GF005 made an emergency landing due to an engine fire. Passengers complained about being left stranded at the airport for more than 12 hours without food, water, and other essential facilities. The Indian Embassy responded quickly to help passengers, and they finally left for Manchester in early hours of Monday morning.
Indian Passengers Stranded in Kuwait Airport for 13 Hours, Embassy Intervenes
The Embassy shared the information in an X post, “Gulf Air flight to Manchester finally departed at 0434 hours today carrying stranded Indian passengers among others. Embassy team was on the ground till the flight departed.”
Complaints of Neglect
Passengers alleged mistreatment, claiming that food and basic assistance were initially denied. They also accused the airline of bias, stating that only travelers from the European Union, UK, and US were offered accommodation due to their access to transit visas. A video circulating on social media showed frustrated passengers arguing with airport officials.
Embassy Steps in to Help
The Indian Embassy in Kuwait promptly stepped in to address the passengers’ concerns. In a post on X, the Embassy stated, “Efforts are being made to accommodate passengers in airport hotels which are currently unavailable due to the ongoing GCC Summit.” The Embassy clarified that Indian nationals do not qualify for Kuwait’s visa-on-arrival facility, which further complicated the situation.
Passengers Finally Depart
After hours of negotiations and coordination, Gulf Air scheduled a new flight for the stranded passengers. The Embassy confirmed that the flight departed at 4:34 am local time, with Embassy officials remaining at the airport until the departure. The Embassy also ensured food and water were provided, and passengers were accommodated in airport lounges during the wait.
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