New Delhi: Indian airports are undergoing a remarkable transformation, evolving from conventional transit points into sophisticated hubs offering personalised, value-added services tailored to meet the demands of discerning travelers. This shift is propelled by a burgeoning aviation sector and increasing disposable incomes, which have fueled a surge in demand for enhanced travel experiences.
The rise in business-class travel and the expansion of complimentary lounge access programs by credit card firms have significantly boosted the popularity of personalised services at airports. According to Reserve Bank of India (RBI) data, with over 101 million credit cards in circulation as of March 31, 2024, access to amenities such as lounges, spa treatments, and Atithya hospitality has become more accessible to a broader segment of passengers, a ET report stated.
Encalm Hospitality, a key player in airport services, has reported substantial growth in services like lounges, spa treatments, and Atithya hospitality across major Indian airports. The company has witnessed a notable increase in bookings, particularly for services like porters, fast-track security clearance, and personalized concierge services, essential for travelers seeking seamless journeys.
In response to increasing demand, Indian airports have expanded their lounge facilities significantly. Over the past two fiscal years, more than 20 lounges have been added, with plans to introduce an additional 15 lounges in the current fiscal year, as reported by Frost & Sullivan. This expansion not only caters to the growing number of business and leisure travelers but also aims to attract new airlines by offering comprehensive lounge facilities.
Travel Food Services, managing multiple airport lounges across key cities, reported a significant 23% increase in lounge users in the last fiscal year alone. Gaurav Dewan, COO of Travel Food Services, attributes this growth to passengers’ increasing preference for value-added services, signaling a broader trend toward elevated travel experiences in India.
Providers like Collinson and Dreamfolks have also seen substantial growth in their airport lounge solutions and technologies. Collinson noted a remarkable 55% year-on-year surge in lounge visits, while Dreamfolks facilitated 11 million passengers in FY24, highlighting a significant increase in lounge area and passenger engagement.
Looking ahead, industry experts anticipate continued growth in airport lounge facilities, driven by ongoing privatization efforts that aim to expand lounge areas across more airports in India. This proactive approach aims to meet the evolving expectations of travelers and enhance India’s reputation as a hub for sophisticated aviation services.
In conclusion, the evolution of Indian airports into luxury hubs with personalised services marks a pivotal shift in the country’s aviation landscape. As travelers increasingly prioritise comfort and convenience, airports are poised to play a crucial role in not only facilitating smooth journeys but also in elevating the overall travel experience. With ongoing investments and innovations, Indian airports are set to redefine travel standards and cater to the diverse needs of a growing number of passengers.
Experience the evolution of Indian airports into luxury hubs, offering personalized services like lounges, spa treatments, and seamless travel experiences. With growing demand driven by business-class travel and credit card perks, airports are expanding their facilities to cater to a discerning clientele. Discover how these enhancements are redefining travel standards in India. Biz News Business News – Personal Finance News, Share Market News, BSE/NSE News, Stock Exchange News Today
