New Delhi: According to reports, in a bid to improve the efficiency of ticket checking and customer service on long-distance trains, the Western Railway has developed two mobile applications. As per reports, the first app is currently in the beta testing phase and has been designed to help ticket-checking staff in verifying the tickets. Over the years, the railways in India has evolved thanks to the technological progress of our society.
The railways is developing more such apps for the benefit of passengers and train staff. In this article, we will learn more about the development of the two apps by the Western Railways which have the potential to help passengers massively.
The development of the apps by Western Railway
Western Railway has developed the two applications to detect fake tickets for passengers. It has been done for ticket-checking employees to address the problem of fraudulent ticket holders. As per reports, the first app, which is now in beta testing phase, has been designed to help ticket-checking staff in verifying the tickets. The app will be able to scan a ticket’s UTS number, mobile number and other details and compare them with the information available in the railway system. This is being due to multiple instances of passengers using fake QR codes to generate fraudulent tickets. The ticket-checking staff have to download the app on their mobile phones and it will help them to identify passengers traveling with fake mobile tickets.
As per reports, the second app will resolve the complaints of passengers who at present have to report complaints via the Rail Madad app or the 139 helpline. Thanks to the new app, each long-distance train’s ticket supervisor will be able to directly contact staff responsible for handling specific complaints. All complaints like AC, unclean toilets, food, water leakage, and other issues in the train, will be solved in one click now. Apart from streamlining passenger complaints, the app will allow both the rail control room and the train captain to have access to on-board staff’s details, enabling TTEs boarding at later stations to access this information. The performance of contractual staff on train can be also be monitored with the app and these will enhance the travel experience of passengers.
Western Railway in India has developed two mobile applications to enhance efficiency and passenger service on long-distance trains. The first app, currently in beta testing, helps ticket-checking staff verify tickets and detect fraudulent QR codes. Biz News Business News – Personal Finance News, Share Market News, BSE/NSE News, Stock Exchange News Today
