Microsoft outage: IndiGo cancels 192 flights | What it said about refunds, rebooking

Microsoft outage: IndiGo cancels 192 flights | What it said about refunds, rebooking

New Delhi: The Microsoft outage, which routed global business across segments, especially stock markets and banking, left airlines struggling with system downtime, unable to service flights and even issuing boarding passes. Budget carrier IndiGo ended up cancelling 192 flights, prompting the airline to issue advisories and set up a process for refunds as well as ticket rebookings.

The airline issued handwritten boarding passes owing to the system downtime. The airline stated that it was facing network-wide issues with Microsoft Azure, the IT giant’s cloud offering. “Check-ins may be slower and queues longer,” the airline warned earlier in the day. The airline also urged customers to refrain from multiple bookings.

As flights are impacted due to the worldwide travel system outage, notifications have been sent to the registered email address. Please check your email to know your today’s flight status. To check cancelled flights, visit https://t.co/D1sAKR5Hhl. Thank you for your cooperation.

— IndiGo (@IndiGo6E) July 19, 2024

SpiceJet bookings hit

IndiGo share price history

IndiGo’s share price was down 3.29 per cent on Friday to Rs 4,271.85 apiece.
The company’s stock was down 1.98 per cent in 5 days.
In the past month, its stock price was up 1.04 per cent.
IndiGo’s share jumped 41.01 per cent over the past 6 months.
In the past year, IndiGo’s share price has risen 58.19 per cent

IndiGo emailed customers regarding their flight’s status while thanking passengers for their cooperation related to cancelled flights. To be sure, IndiGo enjoys over 60 per cent market share in India’s domestic aviation market. Peers Akasa Air, SpiceJet and Air India also faced similar issues.

Stock markets to flights hit

Microsoft’s ‘Blue screen of death’

The world, or at least several major sectors of the global economy, was brought to a standstill when around 12 pm IST, computed and laptop screens across the world showed a sad smiley face alongside a message asking users to restart their system owing to a reboot error.

However, users were at a loss when the message was followed by an endless series of restarts and shutdowns bringing operations and service delivery to a grinding halt.

 

 

 

 IndiGo cancelled nearly 192 flights on Friday citing the outage of IT giant Microsoft’s services, especially Azure. Know how to seek refunds and rebook flights.  Biz News Business News – Personal Finance News, Share Market News, BSE/NSE News, Stock Exchange News Today