New Delhi: Ola’s founder and CEO Bhavish Aggarwal recently found himself in a heated back-and-forth with comedian Kunal Kamra on X (formerly Twitter) over the service quality of Ola Electric’s S1 series scooters. The clash began after Kamra posted a picture of an Ola dealership, showing numerous scooters parked outside, seemingly neglected and gathering dust.
Kamra accompanied the image with the caption, “Do Indian consumers have a voice? Do they deserve this?” He said that “two-wheelers are a lifeline for many daily wage workers,” underscoring the dependence of numerous gig workers on scooters for their livelihoods.
Do indian consumers have a voice?
Do they deserve this?
Two wheelers are many daily wage workers lifeline…@nitin_gadkari is this how Indians will get to using EV’s? @jagograhakjago any word?
Anyone who has an issue with OLA electric leave your story below tagging all… https://t.co/G2zdIs15wh pic.twitter.com/EhJmAzhCmt
— Kunal Kamra (@kunalkamra88) October 6, 2024
Kamra calls out Ola electric
Kamra’s post continued as he tagged Nitin Gadkari, the Minister of Road Transport and Highways, questioning, “Is this how Indians will transition to using EVs?” He also mentioned the Department of Consumer Affairs, seeking their response with the prompt, “Any word?” Additionally, Kamra encouraged individuals who faced problems with Ola Electric to share their experiences in the comments section.
Bhavish’s response
In a direct reply to Kamra, Bhavish Aggarwal accused him of sharing a “paid tweet.” He said, ” “Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.” He added, “Or else sit quiet and let us focus on fixing the issues for the real customers.” In his defense, Aggarwal claimed, “We’re expanding service network fast and backlogs will be cleared soon.”
Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.
Or else sit quiet and let us focus on fixing the issues for the real customers. We’re expanding service network fast and backlogs… https://t.co/ZQ4nmqjx5q
— Bhavish Aggarwal (@bhash) October 6, 2024
Netizens slam Ola CEO’s tone
Aggarwal’s response attracted huge attention and gained over 170,000 views and sparking controversy in the comments section. Many users criticised his tone, calling it as “arrogant.” One commenter said, “Focus on customer service, take feedbacks in the right spirit and work on improving your product if you want to stay in the game long term.”Another user wrote about the challenges of middle-class consumers. The user, “Imagine a middle-class person saving 3-4 months of salary to buy an OLA, only for it to have problems in the first week and then park at your service center for days.”
A recent exchange on X (formerly Twitter) saw Ola’s founder and CEO Bhavish Aggarwal engage in a heated debate with comedian Kunal Kamra regarding the service quality of Ola Electric’s S1 series scooters. The conflict erupted when Kamra shared a photo of an Ola dealership, revealing a large number of scooters left outside, appearing abandoned and covered in dust. Biz News Business News – Personal Finance News, Share Market News, BSE/NSE News, Stock Exchange News Today
